Terms + Privacy Policy

Thank you for supporting or expressing an interest in seager studios. seager studios is committed to protecting and respecting the privacy of every one of our clients, partners and website visitors, outlined in our terms and privacy policy below.

Privacy policy

Collecting a select range of personal data from you helps us understand the nature of your enquiry and guides our communications back to you on how we can best fulfil your message, request or purchase. Data we may collect during your journey with us:

– Basic name details such as title, firstname and surname
– Demographic information such as address, town, county and country
– Email address
– Telephone
– Specific order details, requests and / or information on your interests or requirements

How we use this data

Collecting this data helps us understand what you are looking for from seager studios. We may use data to contact you in response to a specific enquiry, to influence the development of new products and services and for our own internal records. Rest assured, we will never lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to.

Requests to update or delete your data

If you are a European resident, you have the right to access personal information seager studios holds about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please navigate to the contact page and enquire with a request.

Cookies

A cookie is a tiny text file that is created and stored on a user’s computer, tablet or mobile device when a user visits a website using a web browser (e.g. Google Chrome or Firefox). Cookies help to track the usage of a website and help to personalise website experiences.

Cookies set by the seager studios website (first party cookies) include, but are not limited to, cookies associated with the functional elements of all wordpress websites, and cookies associated with both Google analytics and social media integrations – helping us to gauge the performance and popularity of the website, as well as how users first discovered it. Please note that cookies may also be set by other websites (e.g. YouTube) that run content on the seager studios pages (third party cookies).

Rest assured, cookies do not identify you personally and whilst we recommend enabling cookies during your visit, cookies are not required to enjoy the content across the seager studios website. To disable cookies when browsing the seager studios website, simply use an incognito / private session tab in your browser. For information on how to do this, as well as how to delete existing cookies, please refer to your browser settings.

Orders and returns on products and physical goods

The images of the products across the seager studios website, or displayed in any other location online, are for illustrative purposes only. Although we have made every effort to display colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the true colour of the products displayed.

Please note, placing and providing payment for an order with seager studios does mean your order has been accepted by us. Our acceptance of an order takes place when we send you an email confirming that either the products have been dispatched, or the making process has started. We may refuse to accept an order if we cannot meet your requested delivery date, in the unlikely event of a pricing or product description error, or in the unlikely event materials required to fulfil your order are out of stock or unavailable.

seager studios uses a variety of postage and courier suppliers and unfortunately cannot be held responsible for the actions or delays of our suppliers after your order has left the seager studios workshop. However, we will liaise with you regarding tracking information wherever possible and can liaise with delivery providers on your behalf in the unlikely event of any issues arising.

When receiving delivery of your order, please pay close attention to the condition of the packaging. In the unlikely event that it appears your order may have been damaged, broken or tarnished in any way during transit, politely refuse delivery, refuse to provide a signature and take a picture of the affected packaging. Contact us straightaway (within 7 days) and please share the photo with us to liaise with our delivery provider. Customers who sign for damaged goods makes it very difficult for us to submit a claim and may cause a number of delays.

Unfortunately, any orders that involve personal customisations including any engravings or works with personal photos can not be returned or refunded.

Any orders that do not involve any personal customisations, can be returned for an exchange or refund within 14 days. Please contact us via the contact form on the seager studios website to request a return or to report an issue. After your return request has been approved by a member of the seager studios team, you have 30 days to return the item to us. Buyers must cover return postage, except under exceptional circumstances at the discretion of seager studios, and all goods must be returned in the condition they were received, securely packaged using original and extra packaging if required, alongside all original spare parts and accessories ready for re-sale. Before posting or returning an item back to us, please make sure the returns address we provide is clearly displayed, and the original address (your address) is crossed out with a marker pen or similar.

seager studios does not charge re-stocking or administration fees but inspects every return thoroughly before a refund decision is made. Refunds are processed immediately after a satisfactory inspection, however due to standard banking processes, your funds may take a number of working days to return to you.

Links to other websites

The seager sound site may, from time to time, contain links to and from the websites of partners, clients and other creative companies we admire. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

seager studios copyright

As producers of original works, protecting the ownership and integrity of our content is incredibly important to us. All content included on this website, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of seager studios. By continuing to use the website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws. Under no circumstances may you reproduce, copy, distribute, store or in any other fashion re-use material from the Seager Studios website unless otherwise indicated on the website or unless given express written permission to do so by seager studios.

Thank you for visiting the seager studios site. We reserve the right to amend both our terms and privacy policy at any time, in line with the development of our website and new products or services.